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Subcribe to comment rss feedWe try and get everything right but as most people know it's pretty hard. What we try even harder to do is to make it right when it goes wrong so please get in touch if you have a problem.
Either call us on 01855 811799, email us on info@onlandscape.co.uk or send us a letter (really!) at Landscape Media Ltd, Mheall Mhor, Brecklet, Ballachulish, Argyll, PH49 4JG.
FAQs
Subscriptions
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Yes, you can buy a subscription to On Landscape outside the UK. You can subscribe using PayPal, credit card or bank transfer. Please get in touch if you have any questions about subscribing.
In accordance with distance selling regulations, we are exempt from providing refunds under the "cooling off" period normally associated with distance selling. This means anything beyond the 14 day cooling off period, we are not obliged to offer a refund.
However, please do get in touch with us, and we will do what we can to help you.
If you would like to cancel your subscription and get a refund as it has just renewed, then please get in touch with us during the 14 day cooling off period and we will sort this out.
If you have a PayPal account, you can log in on Paypal and find the recurring payment and suspend or cancel it. For details, click here.
If you have paid via credit card, please contact us with your email address and we will cancel it for you.
If you have unsubscribed, you can take out a new subscription when you're ready. Make sure you're logged in first before heading to the subscription page.
Yes you can buy a gift subscription. Please contact us on subscriptions@onlandscape.co.uk, with the email address you are buying the subscription for, along with their preferred user name and we will set that up for you. Payments can be taken via PayPal, credit card or bank transfer.
You can use Paypal or Stripe. However you don't have to use either, you can pay via bank transfer or credit card over the phone as payment.
Get in touch with us at payments@onlandscape.co.uk or phone 01855 811799.
In order to subscribe to the magazine for free or paid subscriptions, you need to register for a free account first. Once you have registered, then continue with the paid subscription options.
If you are already a free subscriber, then make sure you're logged in first before heading to the subscription page.
Is there a specific article that you would like to read?
We can offer a per issue subscription for £4. If you set up a free subscription and then contact us, we will sort that out for you.
Content
You can sign up to, or unsubscribe from, the email newsletter at the Email Newsletter page.
Our videos can be viewed on our YouTube channel, where our webinars and free videos are uploaded. Our paid for videos are embedded within the article, allowing you to watch real time.
Although we've had a few reports of missing images the problem seems to be intermittent. If you do see some blanks that will not appear even if you refresh the page, please let us know which page and we'll look into it.
We have seen a problem on the iPad where some images don't appear which we believe is due to a maximum total size of images you can have on one page - obviously we have quite hi-res images and this may cause a problem. We're looking into this to try to find a way to resolve.
Not all of the articles on our website are paid for by subscription. Some content is free if you simply register but other content is completely free. You can tell free content because it will have a small flag next to it; green for fully free and gold for for content which is free if you simply register for an account.
For as long as you have an active subscription you get access to all of the content on the website.
We release articles for an issue spread out over the two weeks that the issue is published in. At the end of the two weeks we start preparing the PDF version of the magazine (which we're starting to produce in the new year) which will include some of the best comments.
The PDF will be released two weeks later. This might seem odd for a 'periodical' magazine but gives us more flexibility and hopefully keeps you interested in the website!
The magazine is published approximately every two weeks depending on content and we try to get 24 issues a year with a 'holiday' at Christmas/New Year and in Autumn where our editor takes a family holiday (at the insistence of his wife).
Security
When you register for an account we create a temporary, secure password for you which we send you by email. Once you login with this password you account is activated and we suggest you set your own password.
The only way a person would be able to use get to this email is they had managed to get access to your internet connection and the only risk would be that they would have access to your email and name.
However 'man in the middle' attacks (where someone can get between you and the website you are accessing) such as this are very rare and are usually associated with industrial espionage or authoritarian states spying on their citizens.
No, your password is never stored as plain text on our servers. Your password is 'encoded' using a one way mathematical function (Blowfish Hash) and the answer to this is stored on the server. When you log in we take the password you entered and apply the same function to see if the results match.